Privacy Policy

Last Updated: January 2026

At aq66, the privacy and security of our players is a foundational principle, not an afterthought. This Privacy Policy explains in plain, formal terms exactly what personal data aq66 collects from players based in Bangladesh, how that data is used to deliver and improve our services, with whom it may be shared, and what rights you hold over your own information. By accessing or using the aq66 platform — including cricket betting, live casino, slots, crash games, and all associated features — you acknowledge that you have read and understood this policy. If you do not agree with any part of this policy, please discontinue use of the platform.

1. Information We Collect

aq66 collects personal information strictly for the purpose of providing a secure, fair, and personalised gaming experience. The categories of information we may collect include:

• Identity information: full name, date of birth, and gender, used to verify that you are aged 21 or above and to maintain account integrity.
• Contact details: email address, mobile phone number (used for bKash, Nagad, or Rocket transaction verification), and residential address in Bangladesh.
• Account credentials: username and securely hashed password. We never store plain-text passwords.
• Financial data: deposit and withdrawal transaction records, payment method identifiers (e.g. bKash wallet numbers, Nagad account references), and transaction amounts in BDT.
• Technical and usage data: IP address, device type, operating system, browser type, session timestamps, pages visited, and in-game activity logs, collected automatically to ensure platform security and detect fraudulent activity.

2. How We Use Your Information

The data collected by aq66 is used exclusively for lawful, legitimate purposes directly related to the operation and improvement of our Bangladesh-based gaming platform. We do not sell, rent, or commercially exploit your personal data to third-party advertisers.

Primary Uses

Your information enables aq66 to deliver the core platform features you rely on. This includes:

• Creating and maintaining your player account, including identity verification to comply with age restriction requirements (21+ only).
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported Bangladesh payment channels.
• Delivering personalised game recommendations, bonus offers, and promotional communications relevant to your activity on aq66.
• Investigating and resolving disputes, complaints, or suspicious account activity reported by players or detected by our security systems.
• Fulfilling responsible gaming obligations, including monitoring for patterns that may indicate problem gambling and administering self-exclusion or deposit limit requests.

Secondary Uses

We may also use aggregated, anonymised data (which cannot identify you individually) for the following purposes:

• Improving platform performance, game selection, and user interface design based on anonymised aggregated behaviour data.
• Generating internal statistical reports to understand player engagement with cricket betting, slots, and live casino features.
• Testing new features, game integrations, and promotional mechanics in a controlled environment before full deployment to all Bangladesh players.

3. How We Share Your Information

aq66 does not sell or rent your personal data. We may share limited information with trusted third parties strictly on a need-to-know basis to operate our services:

• Payment processors: bKash, Nagad, Rocket, and Upay receive only the transaction-specific data required to execute and confirm your payment. They do not receive your full profile or gaming history.
• Game technology providers: companies such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi may receive anonymised session identifiers required to authenticate your game session. No personally identifiable details beyond session tokens are transmitted.
• Identity verification partners: KYC service providers may receive your identity documents and biometric data where verification is required to confirm you are aged 21 or above and to prevent fraudulent account creation.
• Law enforcement and regulatory authorities: aq66 will disclose personal data to competent authorities where legally compelled to do so, for example in response to a valid court order or to prevent and detect criminal activity including money laundering or underage gambling.

4. Cookies and Tracking Technologies

aq66 uses cookies and similar tracking technologies to maintain session state, remember your preferences, and analyse platform usage patterns. Strictly necessary cookies are set automatically to make the platform function correctly. Analytical and preference cookies may be set following your consent. You may manage or withdraw cookie consent at any time through your browser settings; however, disabling strictly necessary cookies may impair your ability to log in or process transactions. We do not use cross-site tracking cookies or share cookie data with third-party advertisers.

5. Data Retention

aq66 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected. As a general principle:

• Active account data is retained for the full duration of your account's active status on the aq66 platform.
• Following account closure, transaction records and identity documents are retained for a minimum period required to comply with applicable financial record-keeping obligations.
• Marketing data (e.g. email communication preferences) is deleted promptly upon request or upon account closure, whichever is earlier.
• Technical logs are retained for a rolling 12-month period for security and fraud investigation purposes, after which they are automatically purged.

6. Data Security

aq66 employs industry-standard security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our platform uses SSL/TLS encryption for all data in transit, including payment transactions processed through bKash and Nagad. Stored data is protected using AES-256 encryption on our secure servers. Access to personal data within aq66 is restricted on a strict role-based need-to-know basis; our staff undergo regular security training. While we apply rigorous technical and organisational safeguards, no transmission method over the internet can be guaranteed as 100% secure. We encourage players to use strong, unique passwords and to report any suspicious account activity to our support team immediately at [email protected].

7. Your Rights

As an aq66 player, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact us at [email protected] with your registered account email and a clear description of your request. We will acknowledge your request within 5 business days and endeavour to fulfil it within 30 calendar days. (a) Right of Access: you may request a copy of all personal data aq66 holds about you. (b) Right to Rectification: if any of your data is inaccurate or incomplete, you may request that we correct it. (c) Right to Erasure: subject to our legal data retention obligations, you may request deletion of your personal data upon account closure. (d) Right to Restrict Processing: you may request that we restrict the use of your data in certain circumstances, for example while a dispute is being investigated. (e) Right to Object: you may object at any time to the use of your data for direct marketing purposes, and we will honour such requests without delay.

8. Children and Minors

aq66 is strictly an adult gaming platform. Our services are available exclusively to individuals who are 21 years of age or older. We do not knowingly collect or process personal data from any individual under the age of 21. If we become aware that personal data from a minor has been inadvertently collected, we will delete it immediately and close the associated account. Parents and guardians in Bangladesh who believe a minor may have accessed aq66 should contact us immediately at [email protected]. We recommend the use of parental control software to restrict access to online gaming platforms on shared devices.

9. Third-Party Links and Services

The aq66 platform may reference or integrate third-party services such as game providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi), payment gateways (bKash, Nagad, Rocket, Upay), and analytics tools. This Privacy Policy applies exclusively to data processed by aq66. Third-party providers operate under their own independent privacy policies, and we encourage you to review those policies before engaging with any third-party service. aq66 is not responsible for the privacy practices, data handling standards, or content of external entities.

10. Changes to This Policy

aq66 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, our internal data practices, or new service features. The date of the most recent revision is displayed at the top of this page. Where changes are material, we will notify registered players via email to their account-registered address at least 14 days prior to the changes taking effect. Continued use of the aq66 platform after any revision constitutes your acceptance of the updated policy. We recommend revisiting this page periodically to stay informed of how we protect your information.

11. International Data Transfers

aq66 primarily processes player data within secure infrastructure serving the Bangladesh region. Where data is transferred to or accessed from servers or service providers located outside Bangladesh — for example, where a game technology provider maintains infrastructure internationally — we take all reasonable steps to ensure that such transfers are governed by appropriate data protection safeguards equivalent to those applied within our platform. We will not transfer your personal data to a jurisdiction that does not provide an adequate level of data protection without first implementing contractual or technical safeguards to protect your rights.

12. Responsible Gaming and Data

In fulfilment of our responsible gaming commitments, aq66 may process certain data for the purpose of player protection. This includes:

• Monitoring account activity for patterns consistent with problem gambling, including rapid repeated deposits, unusual withdrawal patterns, or prolonged uninterrupted play sessions.
• Administering self-exclusion requests: if you voluntarily request to be excluded from the aq66 platform, we will retain a minimal record of your exclusion status to prevent re-registration during the exclusion period.
• Sharing anonymised risk-indicator data with responsible gaming support organisations where we believe a player may benefit from independent counselling or support services.
• Processing deposit limit, time-out, and cooling-off period preferences you set within your account, to ensure those limits are technically enforced across all sessions.

13. Contact and Complaints

If you have any questions, concerns, or formal complaints regarding the way aq66 handles your personal data, please contact our dedicated Privacy and Data Protection team. We treat all privacy enquiries with the utmost seriousness and will respond within 5 business days. For formal complaints that remain unresolved after our internal review process, you retain the right to escalate the matter to the appropriate data protection authority in your jurisdiction.

14. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws applicable in Bangladesh. Any dispute arising from or in connection with this Privacy Policy that cannot be resolved through our internal complaints process shall be subject to the jurisdiction of the competent courts of Bangladesh. By using the aq66 platform, you consent to the jurisdiction of those courts for any such dispute.