What should I do if I think gambling is becoming a problem for me?

First, use the self-exclusion or time-out tool available in your account settings to pause your play immediately. Then contact our support team at support@aq66.bio for confidential guidance. We are here to help — not to judge. You can also reach out to independent counselling services available in Bangladesh for free confidential support.

21+ | Play Responsibly

Responsible Gaming at aq66

We are committed to providing a safe, fair, and enjoyable environment for all players in Bangladesh. Your wellbeing always comes first.

Our Commitment to Responsible Gaming

At aq66, we believe that gambling should be a source of entertainment — never a financial solution or an escape from life's pressures. Our platform is designed to give players in Dhaka, Chittagong, Sylhet, and across Bangladesh the tools they need to stay in control of their gaming activity at all times.

We take our duty of care seriously. Every account on aq66 is monitored with fair-play systems to detect patterns of harmful behaviour. Our support team is available around the clock to assist any player who feels their gambling may be getting out of hand.

21+

aq66 is strictly for adults. You must be 21 years of age or older to create an account and place bets on our platform. Age verification is mandatory.

Responsible gaming is not just a policy at aq66 — it is a core value embedded in every feature we build and every decision we make. We strongly encourage all players to read this page in full and make use of the tools available to them.

Player Protection Tools

aq66 provides the following built-in tools to help you manage your gambling activity responsibly.

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Self-Exclusion

Request a temporary or permanent ban on your own account if you need a break from gambling.

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Deposit Limits

Set daily, weekly, or monthly deposit caps to keep your spending within a budget you define.

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Time-Out Feature

Take a cooling-off break of 24 hours, 7 days, or 30 days — your account is paused while limits remain active.

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Loss Limits

Cap the maximum amount you are allowed to lose over a set time period so runaway losses are prevented.

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Activity History

Review your complete betting and transaction history at any time to stay aware of your gambling patterns.

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Reality Checks

Receive periodic in-session reminders showing how long you have been playing and how much you have wagered.

Know the Warning Signs

Problem gambling can affect anyone, regardless of income, profession, or background. It often develops gradually and can be difficult to recognise in yourself. The following questions are designed to help you honestly evaluate your relationship with gambling.

If you answer yes to three or more of the questions below, we strongly recommend using our self-exclusion tool and reaching out to our support team. Seeking help early is a sign of strength, not weakness.

Do you gamble more money than you originally planned?
Do you feel restless or irritable when trying to cut back on gambling?
Have you borrowed money or sold belongings to fund gambling?
Do you chase losses — betting more to try to win back money you have lost?
Has gambling caused problems in your relationships, work, or finances?
Do you use gambling as a way to escape stress, anxiety, or personal problems?

Remember: gambling should always remain a form of entertainment with a fixed, affordable budget attached. Never gamble with money earmarked for rent, food, or family needs.

Responsible Gaming Tools at a Glance

The table below summarises each available player protection feature on aq66, how to access it, and what it does.

Tool	What It Does
Deposit Limit	Prevents you from depositing more than a set amount per day, week, or month via bKash, Nagad, or Rocket.
Loss Limit	Caps the total amount you can lose within a defined time window — bets beyond this cap are declined automatically.
Time-Out	Pauses your account for 24 hours, 7 days, or 30 days. Account cannot be reactivated during the chosen period.
Self-Exclusion	Blocks access to your account for 30 days to permanently. Cannot be reversed once confirmed. Contact support to apply.

Protecting Minors

aq66 takes underage gambling extremely seriously. Our platform is strictly restricted to individuals aged 21 and above in Bangladesh. We carry out verification checks and will immediately close any account where we have reasonable grounds to believe the holder is under 21.

If you share a device with younger family members in Dhaka, Khulna, Rajshahi, or elsewhere in Bangladesh, we strongly recommend using device-level parental control software to prevent access to online gambling platforms. Keeping your aq66 login credentials private is also essential to prevent unauthorised use by minors.

If you suspect a minor is using an online gambling platform, please contact the relevant support service immediately. aq66 cooperates fully with any investigation into underage gambling and will act swiftly to close offending accounts.

Frequently Asked Questions

Common questions about aq66's responsible gaming policy and player protection features.

Log in to your aq66 account and navigate to the Responsible Gaming section in your account settings. From there you can set a daily, weekly, or monthly deposit limit. Reductions take effect immediately, while increases may have a 24-hour cooling-off period.

Self-exclusion is a voluntary request to block access to your aq66 account for a set period — from 30 days up to permanent closure. During the exclusion period you will not be able to log in, deposit, or place bets. Contact our support team at [email protected] to initiate self-exclusion.

Short-term time-outs (24 hours to 30 days) cannot be reversed early — they are designed to give you a meaningful break. Permanent self-exclusions are irreversible. We strongly advise players to reflect carefully before requesting reactivation after any exclusion period ends.

No. aq66 is strictly for adults aged 21 and above. We conduct age verification checks on accounts and reserve the right to close any account where the account holder is found to be under 21. We encourage parents and guardians to use parental control software to restrict access to gambling sites for minors.

First, use the self-exclusion or time-out tool available in your account settings to pause your play immediately. Then contact our support team at [email protected] for confidential guidance. We are here to help — not to judge. You can also reach out to independent counselling services available in Bangladesh for free confidential support.

Get Help — We Are Here for You

If you are concerned about your gambling or the gambling behaviour of someone you know, do not hesitate to reach out. Our dedicated support team responds promptly and all conversations are treated with complete confidentiality. You can also contact independent support services available in Bangladesh.

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Email Support

[email protected]

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Availability

24 hours a day, 7 days a week, including all Bangladeshi public holidays (Eid, Durga Puja, Victory Day, etc.). Response time: within 2 hours.

Ready to Play Responsibly?

Set your limits, know the tools available to you, and enjoy aq66 as entertainment — safely and within your means.